Refund Policy

Effective date: 31 August 2026. These terms explain how Captain’s Shine provides mobile car detailing services in Cape Town.

1. How a booking works

You submit your details through our booking form. We call you back to confirm the service you need and the vehicle's condition, then give you a fixed quote. Nothing is charged at this stage — the quote is only confirmed once you agree to it.

2. When you agree to a quote

Once you accept a quote, we schedule your appointment and carry out the detailing at the agreed location. Payment is only collected after the service is complete, so no refund is needed if you change your mind before work begins — simply let us know and we'll cancel the booking at no cost.

3. Refunds after service

Because payment happens after the work is done, refund requests are handled as follows:

If part of the agreed service was not completed, we'll refund that portion or return to finish it, whichever you prefer.
If you're unhappy with the result, contact us within 24 hours and we'll first offer to re-do the affected area free of charge.
If a re-do isn't possible or doesn't resolve the issue, we'll refund the affected portion of the payment.
Refunds do not cover pre-existing damage, wear, or staining that detailing cannot reasonably remove — we'll always flag this before starting work.

5. Changes and questions

We may update this policy from time to time. The latest version will always be available on this page. If you have questions about a refund or a booking, please contact Captain's Shine before your appointment.

Need to change a booking?

Review our cancellation policy before your appointment.

View Policy