Cancellation Policy

Effective date: 31 August 2026. We understand that plans change; this policy explains how to cancel or reschedule a Captain’s Shine booking.

1. Cancelling or rescheduling

If you need to cancel or move an appointment, please contact us as soon as possible. Giving at least 24 hours’ notice helps us offer that time to another customer and makes it easier to find a new slot for you.

2. Short-notice changes

For cancellations or rescheduling requests made with less than 24 hours’ notice, we will do our best to accommodate you. Where the team has already travelled or reserved a specialist time slot, a reasonable cancellation charge may apply. Any charge will be discussed with you before it is processed.

3. Weather and safety

Mobile detailing depends on safe working conditions. If severe weather, unsafe access, or another circumstance outside either party’s control affects your appointment, we will contact you to reschedule at the earliest suitable time. No cancellation charge applies when Captain’s Shine needs to move the booking for safety reasons.

4. How to contact us

Please use the contact details provided with your booking confirmation when cancelling or requesting a new appointment time. Include your name, vehicle details, and booked date so we can assist you quickly.

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